Rachel GathaguOnline Member Services Manager
Rachel Gathagu joined Humentum in December 2018 as the Online Member Services Specialist, and has since advanced to Online Member Services Manager. In this role, she works with and supports clients, customers, members and subscribers to ensure they are utilizing their online learning tools and products to deliver on their stated needs and achieve value for money.
Rachel is skilled in and passionate about organizational learning and development encouraging organizations to utilize and leverage online learning opportunities and resources to achieve the mission and derive ways of measuring the impact of their learning. She has extensive experience in working with organizations in the development sector, in the recent past, she worked in ActionAid International as the Learning & Knowledge Management Advisor where she was responsible for creating enabling learning spaces and environment, learning marketing, promoting social learning and collaboration through nurturing communities of practice. She also worked as the Program Support and Business Administrator for West Africa Region (supporting 6 countries) in ActionAid. She has also worked in Save the Children where she supported 5 country programs in East Africa Region and she also worked in CARE International in Kenya Program.
Rachel graduated with a Bachelor of the Business Management from St. Paul’s University in Kenya.