Join us as we explore how CMMB (Catholic Medical Mission Board), an international, faith-based NGO, worked with Humentum on a compliance assessment. Michael Woliver, Director of Ethics and Compliance, shares the collaborative nature of the consultancy, its lasting impact on CMMB’s operations, and why every nonprofit should prioritize an organizational review.
Inspired by its century-strong Catholic heritage and global health focus, CMMB has a unique perspective. Learn more about CMMB below.
When you initially decided to submit an RFP (Request for Proposal) for a compliance assessment, what problem were you looking to solve?
CMMB is a values-driven organization, and among our core values is accountability. It is central to who we are and what we do. So, it wasn’t necessarily that there was a problem to be solved, but that if there were underlying issues, we wanted to identify and address them appropriately.
Also, like many organizations, we were going through a period of operational change—both in staffing and workplace practices. We had a new CEO, who felt there were some areas of the organization that should be more fully assessed. We wanted to ensure that we were fully adhering to sector standards and applying best practices. And it was 2021, so we were navigating the transition from in-person to remote work. If we were to commit to going fully remote, we needed to understand what documentation we had in place for the various processes to continue operations and reduce any risks. We started asking the question, “If someone wins the lottery and then leaves the next day, will anybody know how to pick up where they left off?”
We knew some of what we needed to do and document regarding policies and practices, but what else would it take for us to fully realize our accountability value. The need to help us think through and inspect all aspects of the organization for potential improvements led us to put out an RFP.
Why did CMMB choose Humentum for the compliance assessment of its policy framework?
We had a lot of candidates, and I was surprised at how many different groups could provide this type of assessment. But fundamentally, Humentum’s proposal highlighted its wealth of expertise and network in our field, which was the deciding factor. It was a tight group—but when we were looking at the total value for the money and for the individuals’ insights into nonprofit work, Humentum was the best fit.
Could you share a bit about the process and CMMB’s experience during this consultancy?
The Humentum team included staff members and consultants, but they all knew each other and had previously worked together. Knowing these individuals understood each other’s strengths and weaknesses and could play to those was nice. They knew their swim lanes well, where some intersections were, and where they should be handing off to their colleagues.
We started by understanding their expertise, and on the CMMB side, we had a very cross-functional group, too. Once we got a couple of meetings in, the team understood where we were as an organization and could begin their probing questions. From the beginning, we felt like we were in good hands.